Contact Frontier
- Call us at 1-866-901-7386 for questions about products and services, billing, changes to your account, and other customer service related questions.
- Former Commonwealth Telephone Customers, call 1-800-225-5282.
- Former Global Valley Network customers, call 1-800-248-4200.
- Call center hours: Monday – Friday 7 am to 7 pm, Saturday and Sunday 8 am to 5 pm.
- Residential customers can e-mail us with our Customer Service Form.
- If this is a repair issue, please contact our Repair Department at 1-800-921-8104, 24 hours a day, 7 days a week.
- For Formal Complaints Correspondence click here.
- For Public Relations or Community Relations information, click here.
Contact Information Listed Below for Rochester, East Region, Central Region and West Region.
Rochester Region Contact Information
For inquiries specific to the Rochester, NY area.
Ann Burr
Chairman and General Manager, Frontier Communications of Rochester
Ann.Burr@frontiercorp.com
Mark Murphy
Regional Vice President of Sales
Mark.Murphy@frontiercorp.com
Mailing Address:
180 South Clinton Avenue, 7th Floor
Rochester, NY 14646
For Formal Complaints or Formal Correspondence click here.
East Region Contact Information
For inquiries specific to Alabama, Florida, Georgia, Mississippi, New York, Tennessee, and West Virginia.
Stephen LeVan
Sr. Vice President & General Manager
Steve.Levan@frontiercorp.com
Allison Cerra
Regional Vice President, Sales and Marketing
Allison.Cerra@frontiercorp.com
Karen C. Miller
Communications Manager
Karen.Miller@frontiercorp.com
Mailing Address:
Frontier East Region
137 Harrison Street
Gloversville, NY 12078-4815
For Formal Complaints or Formal Correspondence click here.
Central Region Contact Information
For inquiries specific to Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, Ohio, Pennsylvania, and Wisconsin.
John Lass
Sr. Vice President & General Manager
John.Lass@frontiercorp.com
Jill Wagner
Regional Vice President, Sales & Marketing
Jill.Wagner@frontiercorp.com
Burgess Harrison
Regional Director, Marketing
Burgess.Harrison@frontiercorp.com
Mailing Address:
Frontier Central Region
14450 Burnhaven Drive
Burnsville, MN 55306
For Formal Complaints or Formal Correspondence click here.
West Region Contact Information
For inquiries specific to Arizona, California, Idaho, Montana, Nevada, News Mexico, Oregon, and Utah.
Denise Baumbach
Sr. Vice President & General Manager
Denise.Baumbach@frontiercorp.com
Bob Woods
Regional Vice President Sales and Marketing
Bob.Woods@frontiercorp.com
Stephanie Beasly
Community Relations Liaison
Stephanie.Beasly@frontiercorp.com
Mailing Address:
Frontier West Region
9324 W. Stockton Blvd.
Elk Grove, CA 95758
For Formal Complaints or Formal Correspondence click here.
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